Frequently Asked Questions
What is the return policy?
We want you to be happy and excited with your purchase. If you have any issues with your item, please don't hesitate to reach out to firstname.lastname@example.org. We also have more info at our Refund Policy page.
When will I receive my order?
We work hard to get your items shipped as fast as possible. In-stock items will ship within 1-3 business days of payment date. If your order contains made-to-order items (i.e. art prints, etc.), please allow 5-10 business days for items to ship. You can also find more details regarding shipping at our Shipping Policy information page.
What do I do if I received a defective order?
Oh no! Let's fix this. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do I make changes to an order I already placed?
Email us at email@example.com and we'll be happy to help!
Where are you located?
We are located in the Pacific Northwest, USA.
My order is a gift... do you include price information on your packing slips?
Don't worry, we never include prices on the packages we ship out! Even better, we'd be happy to write a handwritten note. Just add your note at checkout! Already placed the order? Email firstname.lastname@example.org and if we haven't shipped the order already, we'd be happy to add your note!
Do you restock items?
It depends on the item! Oftentimes we will restock items if we can get our hands on more or if we design the product in-house. If you're wondering about a specific item, please don't hesitate to email us at email@example.com or DM us on Instagram @seatoskyeofficial
How can I track your order?
You will receive a tracking # via email once your item has shipped. If you are having any trouble locating this tracking #, please email us at firstname.lastname@example.org and we'd be happy to help!
Do you ship internationally?
Right now, we ship to the United States, Canada and the United Kingdom. We hope to ship to more places soon!
Do you sell wholesale?
We have a small assortment of our designs and art prints for wholesale. To view wholesale, find us here. Not seeing what you're looking for? Email email@example.com and we'd be happy to assist or answer any questions.
Do you take special order requests such as bulk jewelry for bridesmaids or events, etc.?
We would be happy to chat with you about a special order request and see what we can do! Email firstname.lastname@example.org and we'd be happy to answer your questions.
How do I contact your company if my question isn't answered here?
We'd love to hear from you! Email us at email@example.com or DM us on Instagram @seatoskyeofficial